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Privacy Policy – Fitness Creed

Your privacy matters to us, and we are committed to handling your data with transparency and care. This policy outlines how your information is collected, used, and protected across all Fitness Creed services.

1. Introduction

Fitness Creed (“we,” “our,” or “us”) is committed to protecting your personal information and ensuring transparency in how your data is collected, used, and safeguarded.

This Privacy Policy applies when you visit our website, use our mobile applications, register for memberships, participate in fitness programs, or interact with our team across any platform.

Our data practices follow industry-standard approaches used by leading fitness platforms.

By accessing or using our services, you agree to the terms outlined in this policy.

2. Scope of This Policy

This policy applies to members, potential members, website visitors, mobile app users, and individuals interacting with Fitness Creed services.

It covers all data collected through our website, mobile applications, in-gym systems, and third-party integrations.

3. Information We Collect

We collect information to deliver services effectively, improve user experience, and maintain operational efficiency.

3.1 Personal & Identification Information

  • Full name, date of birth, gender
  • Email address and phone number
  • Residential or mailing address
  • Emergency contact details


This information is used for identification, communication, and account setup.

3.2 Membership & Account Information

  • Login credentials including username and password
  • Membership plans, preferences, and duration
  • Attendance records and booking history
  • Communication interactions with our team

This helps manage your account and personalize your experience.

3.3 Payment & Transaction Data

  • Credit or debit card details
  • Billing address and payment verification
  • Transaction records and receipts


All payments are handled through secure and compliant systems.

3.4 Health & Fitness Information

  • Fitness goals and progress tracking
  • Workout data and activity levels
  • Injury history or physical limitations (if provided)
  • Body metrics through connected fitness tools


This allows us to provide tailored recommendations similar to industry practices .

3.5 Device & Technical Information

  • IP address and device identifiers
  • Browser type and operating system
  • App usage behavior and technical logs


This ensures platform performance, security, and optimization.

3.6 Usage & Behavioral Data

  • Pages visited and features used
  • Time spent on different sections
  • Responses to surveys or promotional campaigns


This helps us improve services and user experience.

4. How We Collect Information

We collect data through direct interactions, automated technologies, and trusted third-party sources.

4.1 Direct Collection

Information is collected when you sign up, register, make purchases, or contact support.

4.2 Automated Collection

Data is gathered through cookies, analytics tools, and system tracking technologies during your interaction with our platform.

4.3 Third-Party Sources

Information may be received from payment providers, fitness tracking applications, or social media platforms where permission is granted.

5. Purpose of Data Collection

We use collected information to operate efficiently and deliver a better fitness experience.

5.1 Service Delivery

Managing memberships, providing access to facilities, and handling bookings and sessions.

5.2 Payment Processing

Handling billing, subscriptions, and transaction verification securely.

5.3 Personalization

Providing customized workout plans, recommendations, and user-specific content.

5.4 Communication

Sending updates, responding to queries, and sharing relevant notifications or offers.

5.5 Platform Improvement

Analyzing user behavior to improve features, performance, and overall usability.

5.6 Security & Compliance

Protecting against fraud, ensuring legal compliance, and maintaining system integrity.

6. Legal Basis for Processing (If Applicable)

Your information is processed based on your consent, contractual obligations, legal requirements, and legitimate business interests.

7. Data Sharing & Disclosure

We do not sell personal data. Information may be shared only when necessary for service delivery, integrations, or legal compliance.

7.1 Service Providers

Data may be shared with payment processors, IT service providers, and support platforms.

7.2 Fitness Integrations

Connected fitness apps may receive relevant data to enhance your experience.

7.3 Legal Authorities

Information may be disclosed if required by law or to protect our rights and users.

8. Data Security

We use secure systems, encrypted environments, and controlled access to protect your information.

Regular monitoring and updates are implemented to maintain high security standards.

9. Data Retention

Data is retained only as long as necessary for service delivery, legal obligations, and operational purposes.

Information is securely deleted or anonymized when no longer required.

10. Cookies & Tracking Technologies

Cookies are used to enhance functionality, analyze performance, and improve user experience.

You can manage cookie preferences through your browser settings.

11. Your Rights & Choices

You have the right to access, manage, and control your personal information at any time.

  • You may request access to the data we hold about you.
  • You may request corrections if any information is inaccurate or incomplete.
  • You may withdraw consent for marketing communications or data usage where applicable.
  • You may request deletion of your personal data, subject to legal and operational requirements.
  • You may also restrict or object to certain types of data processing.


All requests can be submitted through our official contact channels.

12. Children’s Privacy

  • Our services are intended for users aged 14 years and above.
  • Users under the age of 18 must have consent from a parent or legal guardian before registering or using our services.
  • We do not knowingly collect personal information from minors without proper authorization.
  • If such data is identified, it will be removed promptly from our systems.

13. Third-Party Links & Services

Our website and applications may contain links to third-party platforms.

These platforms operate independently and have their own privacy policies.
 Fitness Creed is not responsible for how third-party services collect, use, or manage your data.

Users are encouraged to review external privacy policies before sharing personal information.

14. International Data Transfers

Your information may be processed or stored in locations outside your country of residence.

In such cases, we ensure that appropriate safeguards are implemented to protect your data.

All third-party providers handling international data follow strict security and compliance standards.

15. Marketing & Communication Preferences

Fitness Creed may send updates, service notifications, and promotional content.

  • You can opt out of marketing communications at any time through unsubscribe options or account settings.
  • You may also contact our support team to update your communication preferences.
  • We ensure that all communication controls are simple and accessible

16. Data Breach Procedures

In the event of a data breach, immediate action will be taken to contain and investigate the issue.

  • Affected users will be notified where required by applicable laws.
  • Corrective measures will be implemented to prevent future occurrences and strengthen system security.

17. Updates to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in services, legal requirements, or internal practices.

  • All updates will be published on this page with a revised effective date.
  • Users are encouraged to review this policy regularly to stay informed.

18. Contact Information

Fitness Creed
4/29 Flinders Parade, North Lakes,
QLD 4509 Australia

Email: info@fitnesscreed.net
Phone: 0413 762 764

For any questions, concerns, or data-related requests, you may contact us through the details provided above.